Frequently Asked Questions

Bird on ArchitectureWhere is  Las Encinas Hospital located?

2900 E Del Mar Blvd
Pasadena, CA 91107

Located in the East Pasadena area, south of Colorado Blvd and east of San Gabriel Blvd.  6 blocks away from the GoldLine Metro, Sierra Madre Villa Station.

How can I contact you?

Telephone us 24/7 at 800-792-2345 or 626-795-9901 or 626-356-2556

Our fax is 626-356-2691

What do I do once I get there?

Come through the front door and tell the Receptionist that you are here for an assessment.  The Receptionist will have you sign in, then you’ll receive a visitor’s badge.  All bags must be checked in, labeled with your name and held for you during the assessment. No outside beverages or food is allowed into the building.  You’ll be seated in our lobby where you’ll be greeted by a staff member who will hand you a registration form to be completed.  You will also be asked for your ID and your insurance card, so don’t forget to bring your ID and insurance card with you.  Once you have completed your registration, it will be a matter of a few minutes before your meet with a Clinician for your assessment.

What are your visiting hours?

Daily from 6:00pm to 8:00 pm Monday through Friday and on Saturdays 1:00 to 3:00pm.  Briar clients may visit on Saturdays from 11am to 5pm. All visitors must check in with the receptionist upon arrival.

Do you provide transportation for the assessment?

Unfortunately, we do not.  We can assist you in directions and suggestions for mode of transportation

What is a typical day like if you’re an in-patient?

Each day usually starts around 7:30 for breakfast then leads into time periods of exercise, personal break time, therapy groups, one-on-one with the psychiatrist and visiting hours, which intertwines between lunch and dinner.  The day concludes around 8:30 in the evening.  

How do I keep in touch with my family or friends?

At the time of admission, each patient is asked to whom they wish to have contact with during their stay.  Each person will be contacted and giving an access code that will allow them to speak to the patient. The patient themselves can also contact individuals if they wish to speak to them.  Telephones are accessible to patients on the units

Is all my information kept confidential?

Due to patient confidentiality and privacy along with EMTALA rules, all information is kept with the strictest of confidentiality, as these are medical records